At ByGame, we are committed to providing a safe and controlled environment for all our users. We believe that gaming should always remain a form of leisure and entertainment, never a source of stress or financial hardship.
Contact SupportAt ByGame, we are committed to providing a safe and controlled environment. Gaming should remain a form of leisure and entertainment, never a source of stress or financial hardship.
Safer play starts with understanding the risks, setting clear boundaries, and knowing when to step away. This guide explains the habits, account controls, and support resources that can help you keep gaming in perspective.
Player protection is a shared responsibility between ByGame and its users. We support balanced habits through clear information and tools that help you manage the time and money you spend on the platform.
PAGCOR’s Responsible Gaming Code of Practice sets player-protection standards for PAGCOR-operated and licensed gaming establishments. It aims to reduce gambling-related harm and prevent underage gambling. Read the official PAGCOR responsible gaming guidance and the Responsible Gaming Code of Practice for the regulator’s rules and resources.
PAGCOR prohibits people under 21 from gambling, along with other restricted persons. Being 21 or older does not by itself establish eligibility. Review PAGCOR’s official eligibility and prohibited-person guidance before using gaming services.
ByGame uses identity and age verification to help protect minors. If an account is suspected of being used by someone underage, it may be suspended while the concern is reviewed. Keep your account details private and do not allow minors to use your account.
Problematic habits can develop gradually. Pay attention when gaming begins to affect your budget, responsibilities, relationships, or mood. Recognizing a change early gives you an opportunity to pause and seek support.
Spending beyond your plans, borrowing money to play, hiding your activity, or feeling irritable when you stop can all be warning signs. Gaming mainly to escape stress or to win back losses is another reason to step away and reassess.
Set a monthly entertainment budget and keep money for rent, food, bills, and family needs separate. Decide when a session will end before it starts, and avoid extending it to chase a loss. Gaming involves risk and is not a reliable source of income.
Take regular breaks and keep other hobbies and social commitments a priority. A longer break, such as a week or a month away, can give you space to reflect on your habits. If sticking to your boundaries feels difficult, ask for help.
ByGame provides tools to help you establish boundaries around your activity. Deposit limits, session reminders, and self-exclusion can support your decisions without relying on willpower alone during a session.
Explore the control options when you create your account, rather than waiting until gaming becomes a problem. Contact ByGame Support for help with setting limits or requesting self-exclusion. These tools support safer habits but do not remove the risks of gaming.
Set a session limit and use reminders to take breaks. Protect time for sleep, work, family, and other interests.
Choose daily, weekly, or monthly deposit caps that fit your entertainment budget. Keep essential living expenses out of your gaming funds.
Request an account access block for a set period or indefinitely when limits alone are not enough. Contact Support to begin the process.
Set a session time limit and use reminders to step away. A clear stopping point helps prevent losing track of time and keeps gaming separate from sleep, work, and time with the people who matter to you.
Use daily, weekly, or monthly deposit caps to keep spending within your planned budget. Choose an amount you can afford to lose, and never use borrowed money or funds reserved for essential living expenses.
If limits no longer feel sufficient, self-exclusion lets you ask ByGame to block your account access for a specified period or indefinitely. Contact Support to request exclusion and confirm the arrangements for your account.
PAGCOR also offers self-exclusion and family-exclusion programs covering PAGCOR-operated and regulated gaming sites. Review the exclusion guidelines for requirements and available periods, or use the official online exclusion application portal. A request to ByGame Support does not itself confirm a PAGCOR-wide exclusion order.
You do not need to manage gaming-related difficulties alone. If gaming feels compulsive or is affecting your well-being, speak with a qualified counselor or a specialist support organization. Help is also available for people concerned about someone close to them.
Account controls are not a substitute for professional psychological or financial counseling. A specialist can help you understand triggers, explore treatment and peer support, and plan practical changes suited to your circumstances.
Consider telling a trusted partner, friend, or family member what has been happening. An honest conversation can reduce secrecy and create space for support without judgment.
Loved ones can help with regular check-ins, agreed budgeting arrangements, and encouragement during self-exclusion. Make time together for activities outside gaming, and seek professional guidance when more support is needed.
The organizations below offer information and support for people affected by gambling. Check each website for service hours, location eligibility, and the support options available to you.
PAGCOR Responsible Gaming & Player Exclusion
Guidance, application forms, and local support resources
Email: [email protected]
Phone: (02) 8248-9568
GamCare
Visit GamCare for gambling support, self-help tools, and information about its UK services.
GambleAware (BeGambleAware)
Visit GambleAware for information about gambling harms and routes to support.
